Many of the individuals we serve arrive feeling overwhelmed, misunderstood, or unsure about what comes next. Our role is to bring clarity, offer structure, and help you find a personalized path toward recovery. Whether youre here for the first time or returning for continued support, well meet you exactly where you are.
Comprehensive Mental Health Services in Covina
Mental health care shouldnt be the same for everyone. At Aurora Charter Oak Hospital, every person starts with a detailed psychiatric evaluation so our team can understand your symptoms, life history, and what matters most to you. We build your care plan around those insights, which may include individual therapy, medication support, group sessions, and life skills coaching.
We also coordinate with your other care providers, including primary care doctors and therapists, to make sure your treatment stays consistent throughout the process. This kind of continuity makes a big difference in long-term healing. Were not just focused on the clinical side, were here to treat you with respect and build a care experience around who you are.
Inpatient and Outpatient Mental Health Programs
Choosing between inpatient and outpatient care can be tough, especially when you’re in the middle of a crisis. Thats why we guide you through a full assessment to help figure out what level of support you need. If someones at risk or cant safely manage daily life, our inpatient unit offers a safe and supportive place to stabilize.
If you’re ready to work on recovery while living at home, our Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP) might be a better fit. PHP involves full-day sessions with therapeutic activities and clinical support, while IOP offers a flexible schedule you can fit into your everyday routine. These programs arent just about getting by, theyre about giving you real-world tools you can take with you.
Conditions We Treat
We help people dealing with all kinds of mental health challenges, from ongoing depression to complex mood or thought disorders. More importantly, we help people, not just diagnoses. Our team knows that mental health looks different for everyone, depending on age, culture, trauma, and life experience.
We often work with patients experiencing anxiety, bipolar disorders, chemical dependencies, trauma, PTSD, schizophrenia, and self-harm. Our care is more than just medical, its about meaningful relationships, trust, and creating space for you to rebuild. Your path to recovery should feel like your own, because it is.
Services for Children, Adolescents, and Families
Young people dont always know how to explain what theyre going through, but their actions often say a lot. Were here to help interpret those signs and give kids the support they need. Our adolescent program helps with everything from emotional outbursts and school challenges to depression, anxiety, and self-harm.
In addition to inpatient services, we also offer adolescent outpatient treatment to help youth maintain progress while staying engaged with school and family life.
Parents are an essential part of this journey. Thats why we include family therapy, parenting support, and help creating safer, more connected relationships at home. When families work together, healing happens in a much stronger and lasting way.
Specialized Care for Diverse Communities
Mental health isnt experienced the same way by everyone, and our care reflects that. Whether you’re navigating a language barrier, dealing with stigma, or carrying trauma related to discrimination, weve got providers who are trained to listen and understand.
We hire bilingual and multicultural staff to ensure that our care can reach more people. Trust needs to be earned, especially if youve had negative experiences in healthcare. Were here to build that trust, one honest conversation at a time.
Emergency and Crisis Mental Health Services
Mental health emergencies can happen without warning and are often frightening for everyone involved. At Aurora Charter Oak Hospital, were ready to help quickly and compassionately. Our crisis admissions team is available 24/7, and our process is built to get people the help they need without delay.
If youre unsure whether you or a loved one is in a crisis, reach out. Well help assess the situation, talk you through your options, and support you in getting immediate care. Acting early can make all the difference. Youre not alone.
Insurance and Payment Options
If Charter Oak is not in-network with your insurance plan, we can either make direct financial arrangements with you or coordinate a transfer to a facility covered by your insurance. If you dont have insurance, our business office will work with you to explore flexible payment options. Online payments by credit card are accepted.
For questions about insurance coverage, please call our Assessment Center at 800-654-2673. Medicare, Medi-Cal, and other insurance plans each have specific guidelines and criteria for admission and coverage, and were here to help you understand them.
Financial concerns should never prevent someone from getting the care they need. Well walk you through every option, starting with your insurance. Our team will contact your provider, explain your benefits, and make sure all your questions are answered before moving forward.
If you’re uninsured, well help you explore payment plans and potential support programs. Your focus should be on your mental health, not the cost. Everyone deserves quality care, and well do everything we can to make it accessible.
What to Expect: First Appointment and Ongoing Care
Your first appointment is all about making you feel safe, heard, and supported. Youll meet with a licensed clinician who takes the time to understand your story, your concerns, and what you hope to get from treatment. Theres no pressure, no judgment, just a conversation that helps us plan your next steps.
From there, well build a care plan together. Youll know what your schedule looks like, whos on your team, and how well measure progress along the way. Youll have regular check-ins and the freedom to share feedback at any time. This is your recovery, and were here to support it every step of the way.
Meet Our Clinical Team
Our clinicians arent just qualified, theyre people who truly care about what they do. Many of them have been part of the Aurora Charter Oak family for years and bring both skill and compassion to their work. They understand that what matters most is building trust and making sure every patient feels respected and supported.
We encourage you to ask questions, get to know your providers, and be an active part of your treatment. Recovery works best when its a partnership. Our team is here to guide, support, and celebrate your progress.
Why Covina Residents Trust Aurora Charter Oak Hospital
When people come to Aurora Charter Oak Hospital, theyre often at a breaking point. What they find here is structured care that doesnt just aim to get them stable, it aims to help them truly recover. Were always refining our programs based on feedback and what our community needs.
Families and former patients often recommend us not because of advertising, but because theyve seen the difference our care can make. We take that responsibility seriously. Earning and keeping your trust is what drives us.
We also support long-term recovery through our Recovery Center, which helps patients maintain momentum after discharge.
Directions to Our Covina Mental Health Facility
You can find Aurora Charter Oak Hospital on East Arrow Highway in Covina, close to the 210, 10, and 605 freeways at 1161 E Covina Blvd, Covina, CA 91724. If youre using public transportation, there are bus routes nearby, and we provide free parking. Our building is fully accessible for anyone with mobility needs.
Our admissions team is ready to help 24 hours a day, seven days a week. Whether youre reaching out for yourself or someone you care about, well walk you through the next steps and make sure you feel supported.
