Frequently Asked Questions

Do insurance plans cover the Charter Oak Recovery Center (RTC)?

Each insurance plan is different, but we can check your insurance to let you know what coverage your plan offers. Sometimes an insurance plan will cover detox services, but not the RTC level of care. Please note that neither Medicare nor Medi-Cal (Medicaid) provide coverage for our RTC.  

Aurora Charter Oak has contracts with most PPO plans offered in our region, as well as some HMO plans, including Kaiser. Insurance plans will cover RTC care only if certain clinical requirements are met. 

If you do not have insurance coverage for our RTC, private pay arrangements can be made with our business office.

How long is your treatment program?

The length of the program is determined by each individual’s ability to meet his or her treatment goals. The average length of stay is anywhere between 14 and 28 days.

What can I bring with me? What is not allowed?

Please bring comfortable clothing. For restricted items, please see the attached guidelines. The guidelines that apply to Charter Oak RTC are less restrictive than the guidelines that apply to Aurora Charter Oak Hospital, but our primary goal is to ensure the safety of all clients, visitors and staff on our campus.   

Can I have visitors?

Yes, as long as they are committed to your recovery with you. We reserve the right to refuse any visitor that is hindering a person’s recovery and/or is under the influence during their visit.

What is a typical day at the RTC?

The day starts at 7 a.m. with a morning “Sunrise AA Meeting.” This meeting is open to the community, alumni and current RTC residents. The day continues with a full schedule of groups and activities, including educational workgroups, with wrap up at 10 p.m.  

Charter Oak RTC Schedule

 

 

 

 

 

 

 

 

 

 

 

 

 

What type of clients do you serve?

We serve a variety of individuals in need of support for their sobriety and continued recovery. Both men and women are accepted for treatment, but our program is limited to no more than 12 individuals at a time. Some individuals receive detox care at Aurora Charter Oak Hospital before transitioning to the RTC. Others are admitted directly to the RTC from other settings, including other hospitals. 

Can my family attend the meetings?

We have family groups twice a week and we encourage family to attend. As RTC residents change their behaviors and commit themselves to recovery, family needs to be involved and committed to the process as well.  

I have other questions...

Robin McGeough Director of Chemical Dependency Services Charter OakOur Director of Chemical Dependency Services, Robin McGeough (pictured at right), is happy to speak with any individual about our treatment programs at Aurora Charter Oak. You can reach Robin at (626) 214-2015.