Charter Oak Remains Open to Support Our Community During the COVID-19 Pandemic

For updates on COVID-19, visit the Centers for Disease Control and Prevention website and the LA County Department of Public Health website.  

Attention: Family Members, Friends, and Other Visitors

September 26, 2020

Aurora Charter Oak Hospital continues to monitor the daily events surrounding the COVID-19 virus and comply with guidance from the CDC, California State and the LA County Department of Public Health.  While we maintain our commitment to high quality and compassionate care, we are keenly aware that we must protect and maintain a safe treatment environment for our patients, family members, and staff.  We are here to support and protect each other. As such, the following procedures/restrictions remain in place:

1.       Prior to entering the hospital, all persons will be asked specific questions about their current healthcare status, including COVID-19 signs and symptoms. This screening will also include a temperature scan.  Face masks are required for all visitors and staff members.

 2.      Outpatient services will continue, but patients will be queried about symptoms and scanned for temperature.  

3.       Family visits to our hospital remain canceled, but we will set up telephone visits to keep you and your loved ones engaged.

4.       All family therapy sessions will be held via telephone.  Our therapists will coordinate these appointments with family members.

5.       All vendors must enter through the employee entrance and be screened for temperature. Vendor access will be limited and at the discretion of hospital management. Face masks are required.

Aurora Charter Oak Hospital strives to keep everyone who has entrusted their care to us in the safest environment possible. As information changes, we will update these procedures. We appreciate your understanding as we respond to these challenges and take the utmost care for all of our patients.


Todd Smith

CEO, Aurora Charter Oak Hospital 

Where to Get Corona Virus Updates

LA County residents can also call 2-1-1  



California Launches Peer-Run Mental Health 'Warm' Line 

The Mental Health Association of San Francisco has been running a Bay Area warm line since 2014, but outreach manager Peter Murphy says they lost their state funding in 2018 and have had to rely on volunteers to stay open. Now, they’re using $10.8 million from Gov. Gavin Newsom’s first budget to expand the line statewide and operate it for the next three years.

“Especially for isolated areas, rural areas, it can be a great service to provide support for people who may not have very good access to mental health services,” Murphy said. The line will be staffed 24/7 by people who have lived experience with mental illness. The center expects to receive 25,000 calls per year. 

Reach the California Peer-Run Warm Line at 1-855-845-7415.

The National Suicide Prevention Lifeline can be reached at 1-800-273-8255.