Frequently Asked Questions

Do insurance plans cover the Charter Oak Recovery Center (RTC)?

Each insurance plan is different, but we can check your insurance to let you know what coverage your plan offers. Sometimes an insurance plan will cover detox services, but not the RTC level of care. Please note that neither Medicare nor Medi-Cal (Medicaid) provide coverage for RTC care. 

Aurora Charter Oak has contracts with most PPO plans offered in our region, as well as some HMO plans, including Kaiser. Insurance plans will cover RTC care only if certain requirements are met. For example, some plans require that outpatient care must be tried first, before they will provide coverage for RTC.

If you do not have coverage for our RTC, private pay arrangements can be made with our business office.

How long is your treatment program?

The length of the program is determined by each individual’s ability to meet his or her treatment goals. The average length of stay is anywhere between 14 and 28 days.

Can I have visitors?

Absolutely, as long as they are committed to your recovery with you. We reserve the right to refuse any visitor that is hindering a person’s recovery and/or is under the influence during the visit.

What is aCharter Oak Recovery Center Entrance Sign typical day at the RTC?

The day starts at 7 a.m. with a morning “Sunrise AA Meeting.” This is known as the attitude adjustment and is open to the community, alumni and current RTC residents. The day continues with a full schedule of groups and activities, including educational workgroups, with wrap up at 10 p.m.

What type of clients do you serve?

We serve a variety of individuals in need of support for their sobriety and continued recovery. Both men and women are accepted for treatment at the RTC, but our program is limited to no more than 12 individuals at a time. Some individuals receive detox care at Aurora Charter Oak Hospital before transitioning to the RTC. Others are admitted directly to the RTC from other settings, including other hospitals. 

Can my family attend the meetings?

We have family groups twice a week and we encourage family to attend. As RTC residents change their behaviors and commit themselves to recovery, family needs to be involved and committed to the process as well. 

 

I have other questions..

Robin McGeough Director of Chemical Dependency Services Charter OakOur Director of Chemical Dependency Services, Robin McGeough (pictured at right), is happy to speak with any individual about our treatment programs at Aurora Charter Oak. You can reach Robin at (626) 214-2015.